Nivo was started with a goal to create the best possible future customer experience when dealing with regulated service industries like financial services.
We felt both consumers and providers were missing out through time consuming and laborious onboarding and servicing processes. Consumers weren't getting easy access to what they needed. And providers were spending £millions papering over cracks and missing out on new business.
At the root of all the problems were legacy communication channels. eMail, phone and paper based processes. Whilst the rest of the world was benefitting from the ease, speed and convenience of instant messaging, these industries were languishing in the dark ages for anything their own apps weren't built to handle.
By solving the trust and security issues that prevent other instant messaging networks being used, we knew we could achieve our goal.